Return & Refund Policy

Returns & Refunds

Return & Refund Policy

Last updated: June 2026

We want you to love every product you receive from Glossula. If something isn't right, we'll make it right.

Return Window

We accept returns within 30 days of delivery. To be eligible for a return, items must be:

  • Unused and in original condition
  • In original packaging with all tags attached
  • Not a final sale or clearly marked non-returnable item

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Items that have been used, washed, or altered
  • Items damaged due to misuse or negligence
  • Gift cards

How to Start a Return

1

Contact Us

Email info@glossula.com with your order number and reason for return.

2

Receive Instructions

We'll send you return instructions and a confirmation within 1–2 business days.

3

Ship the Item Back

Send the item back using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

4

Refund Issued

Once we receive and inspect the return, your refund will be processed within 5–7 business days to your original payment method.

Damaged or Incorrect Items

If you received a damaged, defective, or wrong item, please email us at info@glossula.com within 7 days of delivery with a photo and your order number. We will send a replacement or issue a full refund at no cost to you.

Refund Timeline

Approved refunds are processed within 5–7 business days. Depending on your bank or card issuer, it may take an additional 3–5 business days to appear on your statement.

💳  Refunds are issued to the original payment method only. We are unable to issue refunds to a different card or account.

Questions?

Email our support team at info@glossula.com. We respond within 24 hours, Monday through Friday.