FAQ
Support
Frequently Asked Questions
Everything you need to know about ordering, shipping, and our products.
Shipping & Delivery
How long does shipping take?
Orders are delivered within 3–7 business days across the USA. You will receive a tracking number by email within 48 hours of your order being dispatched.
Is shipping free?
Yes — free shipping on all orders across the USA. No minimum order required.
How do I track my order?
You will receive a shipping confirmation email with your tracking number once your order ships. You can also visit our Track Order page for real-time updates.
Returns & Refunds
Can I return a product?
Yes. We offer a 30-day return policy. Items must be unused and in original condition. See our Return & Refund Policy for full details.
How long does a refund take?
Once we receive your return, refunds are processed within 5–7 business days to your original payment method.
Products
Are your products dermatologist tested?
Every product in our store is carefully reviewed for safety and quality before we carry it. We prioritize formulations made with high-quality, skin-safe ingredients.
What payment methods do you accept?
We accept Visa, Mastercard, PayPal, Apple Pay, and Google Pay. All payments are processed securely through Shopify.
Still Have a Question?
Our support team is happy to help. Email us at info@glossula.com and we will respond within 24 hours, Monday through Friday.